Email Problems

Q. I cannot get my mail?

A. Check your server settings in the Properties/Preferences of your Email program. Make sure the incoming mail server reads: mail.kitcarson.net and the outgoing mail server reads: smtp.kitcarson.net Make sure your username and password are correct.(username is entire email address) Also make sure you are online when you are checking for new mail. Read the instructions on setting up Outlook Express or Netscape Mail.

Q. Why am I receiving some of my mail and not all of it?

A. Someone may have sent you a large attachment, i.e. picture. Use Kit Carsons Web mail program to retrieve it and discard it. Download to disk any large attachments you may have and delete them from the server.

Q. I am not receiving my mail , I keep getting an error that says my box is read only.

A. Call Kit Carson and we will correct the problem.

Q. How can I stop junk mail?

A. Here are some suggestions. Also read the information we provide on Spam.

1. Do not reply back asking to be removed from the list.

2. Set up a separate email account with a free web based email service like yahoo for any online transactions.

3. Use your delete key and trash the junk mail

Remember to call Kit Carson Telecom at 758-4838 if you are unable to resolve any problem you have with your Kit Carson dial-up connection or email account.