Problem Staying Connected

Q. I am getting connected but disconnected almost immediately.

A. Do a restart. If that does not take care of it, check your server types settings. In Windows go to "My Computer", double-click open dialup networking, do a right click on your Kit Carson icon, left click on "properties". On the page that opens click on the "Server Types" tab. Make sure that "Log on to network" is NOT checked. The only two things that need to be checked are "Enable software compression" and "TCP/IP". Click OK.

Q. Why do I get disconnected in the middle of doing something?

A. Here are some solutions and suggestions for problems you may be having.

1. If you are a Windows User, you may be disconnected due to a default setting that is in Dial-Up Networking. Go to My Computer/Dial-Up Networking, right click on your Kit Carson connection icon. Under where your modem is listed, click on configure, Go to the Connection tab and remove the check in the box Disconnect if idle for more than , Click OK.

2. If you have call waiting on your telephone, you must disable in your computer settings. If you are a Windows user do the following: Go to Settings/Control Panel/Telephony, check the box : To disable call waiting, dial and enter *70, Click Apply and OK.

3. Another cause can be a phone cord that is too long. Try to keep the cord 12 feet in length or under. Do not wrap up any extra, use only the size cord you need.

Remember to call Kit Carson Telecom at 758-4838 if you are unable to resolve any problem you have with your Kit Carson dial-up connection or email account.